/* Office wallboard (/wallboard). Same palette as the AI System and Warranty
   apps. Class-based only: the CSP allows no inline styles, sizes are set from
   wallboard.js through the CSSOM. */
:root{
  --canvas:#f4f3ef;--surface:#fff;--surface-2:#fafaf8;--ink:#17231e;--muted:#5f6b65;
  --line:#e4e5df;--forest:#173c30;--green:#2e6b50;--green-soft:#e6f0ea;
  --amber:#8a5b12;--amber-soft:#fbf1db;--amber-line:#efd9a8;--red:#a33d32;--red-soft:#f9e9e6;--red-line:#efc9c2;
  --blue:#3b55b8;--blue-soft:#eaeefb;
  --team:#1f7a54;--ai:#4a8fc0;
  --shadow:0 1px 2px rgba(20,35,29,.05),0 8px 24px rgba(20,35,29,.04);
  --radius:1rem;
}
/* Sized for a 16:9 office screen: everything is in rem and the root follows
   the smaller of width and height, so the board fills a 1080p or 4K TV the
   same way and never scrolls. */
html{font-size:clamp(11px,min(.9vw,1.6vh),30px)}
*{box-sizing:border-box}
html,body{margin:0;height:100%}
body{font:1rem/1.35 Inter,ui-sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:var(--ink);background:var(--canvas);-webkit-font-smoothing:antialiased;overflow:hidden}
[hidden]{display:none!important}
.board{height:100vh;display:grid;grid-template-rows:auto auto auto minmax(0,1fr);gap:1rem;padding:1.1rem 1.3rem 1.2rem}
.num{font-variant-numeric:tabular-nums}
.eyebrow{font-size:.78rem;text-transform:uppercase;letter-spacing:.09em;color:var(--muted);font-weight:700}
.muted{color:var(--muted)}
.card{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);min-height:0}

/* Header */
.top{display:flex;align-items:center;gap:1.4rem}
.top img{height:2rem;width:auto;display:block}
.top h1{font-size:1.35rem;margin:0;font-weight:650;letter-spacing:-.01em}
.top h1 span{color:var(--muted);font-weight:500}
.pills{display:flex;gap:.6rem;margin-left:auto}
.pill{background:var(--surface);border:1px solid var(--line);border-radius:999px;padding:.35rem .9rem;font-size:1rem;white-space:nowrap}
.pill b{font-size:1.15rem}
.clock{font-size:2.3rem;font-weight:650;letter-spacing:-.02em;line-height:1}
.fresh{display:flex;align-items:center;gap:.45rem;font-size:.9rem;color:var(--muted);white-space:nowrap;min-width:11rem}
.dot{width:.6rem;height:.6rem;border-radius:50%;background:var(--team);flex:none}
.fresh.stale{color:var(--amber)} .fresh.stale .dot{background:var(--amber)}
.fs{border:1px solid var(--line);background:var(--surface);border-radius:.6rem;padding:.35rem .6rem;font:inherit;font-size:.85rem;color:var(--muted);cursor:pointer}
.top .aps{margin-left:.2rem}

/* Channel tiles: one number, the longest wait, today */
.channels{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:1rem}
.ch{display:flex;flex-direction:column;gap:.35rem;padding:.8rem 1rem .85rem;border-top:.35rem solid var(--line)}
.ch.lvl-warn{border-top-color:#d9a441}
.ch.lvl-alert{border-top-color:var(--red)}
.ch-head{display:flex;align-items:center;gap:.5rem}
.ch-head svg{width:1.25rem;height:1.25rem;flex:none;stroke:var(--forest);fill:none;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}
.ch-head h2{font-size:1.1rem;margin:0;font-weight:650;white-space:nowrap}
.chip{margin-left:auto;display:inline-flex;align-items:center;gap:.25rem;font-size:.75rem;font-weight:700;border-radius:999px;padding:.15rem .5rem;white-space:nowrap}
.chip svg{width:.8rem;height:.8rem;stroke:currentColor;fill:none;stroke-width:2.4;stroke-linecap:round;stroke-linejoin:round}
.chip.ok{background:var(--green-soft);color:var(--green)}
.chip.warn{background:var(--amber-soft);color:var(--amber);border:1px solid var(--amber-line)}
.chip.alert{background:var(--red-soft);color:var(--red);border:1px solid var(--red-line)}
.ch-main{display:flex;align-items:baseline;gap:.45rem}
.ch-main .big{font-size:3.4rem;font-weight:700;letter-spacing:-.04em;line-height:1}
.ch-main .unit{font-size:1rem;color:var(--muted);font-weight:550}
.ch-wait{font-size:.98rem;color:var(--muted)}
.ch-wait b{color:var(--ink);font-weight:650}
.ch-wait b.warn{color:var(--amber)} .ch-wait b.alert{color:var(--red)}
.ch-today{font-size:.92rem;color:var(--muted);border-top:1px solid var(--line);padding-top:.45rem}
.ch-today b{color:var(--ink);font-weight:650}

/* Today and week to date, one number each */
.kpis{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:1rem}
.kpi{padding:.7rem 1rem .75rem}
.kpi .v{font-size:2.3rem;font-weight:700;letter-spacing:-.03em;line-height:1.05}
.kpi .l{font-size:.95rem;font-weight:550;margin-top:.15rem}
.kpi .l small{display:block;font-size:.82rem;font-weight:400;color:var(--muted)}
.side-groups{display:flex;flex-direction:column;justify-content:center;gap:.3rem;background:var(--surface-2);box-shadow:none}
.side-row{display:flex;justify-content:space-between;align-items:baseline;font-size:.98rem;color:var(--muted)}
.side-row b{color:var(--ink);font-weight:650;font-size:1.1rem}

/* Bottom row */
.main{display:grid;grid-template-columns:minmax(0,1.35fr) minmax(0,.85fr) minmax(0,1.15fr);gap:1rem;min-height:0}
.side{display:grid;grid-template-rows:auto minmax(0,1fr);gap:1rem;min-height:0}
.panel{padding:1.1rem 1.3rem;display:flex;flex-direction:column;min-height:0;overflow:hidden}
.panel-head{display:flex;align-items:baseline;gap:1rem;margin-bottom:.8rem}
.panel-head h2{font-size:1.25rem;margin:0;font-weight:650}
.panel-head .sub{color:var(--muted);font-size:1rem}
.panel-head .right{margin-left:auto;color:var(--muted);font-size:1rem}
.empty{color:var(--muted);font-size:1.15rem;margin:auto;text-align:center}
.empty.good{color:var(--green);font-weight:650}

/* Waiting chats, in the style of the Chat Queue app */
.queue{display:flex;flex-direction:column;border:1px solid var(--line);border-radius:.7rem;overflow:hidden;min-height:0}
.qrow{display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:.2rem 1rem;padding:.65rem 1rem;border-left:.3rem solid var(--line);border-bottom:1px solid var(--line);background:var(--surface)}
.qrow:last-child{border-bottom:0}
.qrow.lvl-warn{border-left-color:#d9a441;background:#fffaf0}
.qrow.lvl-alert{border-left-color:var(--red);background:#fdf1ef}
.qid{font-weight:700;font-size:1.1rem;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.qid .qname{font-weight:500;color:var(--muted);margin-left:.5rem}
.qwait{grid-row:1/3;grid-column:2;font-size:1.6rem;font-weight:700;letter-spacing:-.02em}
.qrow.lvl-warn .qwait{color:var(--amber)} .qrow.lvl-alert .qwait{color:var(--red)}
.qmeta{display:flex;align-items:center;gap:.6rem;font-size:.88rem;color:var(--muted)}
.dept{display:inline-flex;align-items:center;gap:.35rem;font-weight:700;font-size:.75rem;letter-spacing:.06em;text-transform:uppercase;border-radius:.35rem;padding:.12rem .45rem}
.dept::before{content:"";width:.45rem;height:.45rem;border-radius:50%;background:currentColor}
.dept.cs{color:var(--green);background:var(--green-soft)}
.dept.sales{color:var(--blue);background:var(--blue-soft)}
.qmore{padding:.5rem 1rem;color:var(--muted);font-size:.9rem;background:var(--surface-2)}

/* Team, one line per person */
.agents{display:flex;flex-direction:column;overflow:hidden}
.agent{display:flex;gap:.7rem;align-items:center;padding:.32rem .2rem;border-bottom:1px solid var(--line)}
.agent:last-child{border-bottom:0}
.avatar{width:2.2rem;height:2.2rem;border-radius:50%;display:grid;place-items:center;font-weight:700;font-size:.85rem;color:var(--forest);background:var(--green-soft);border:.16rem solid var(--team);flex:none}
.agent.away .avatar{border-color:#d9a441;background:var(--amber-soft);color:var(--amber)}
.agent-body{min-width:0;flex:1}
.agent .name{font-weight:650;font-size:1.05rem;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.agent .status{font-size:.82rem;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.agent .load{text-align:right;font-size:.9rem;white-space:nowrap;color:var(--muted)}
.agent .load b{color:var(--ink);font-weight:650}

/* Most open tickets, names and counts only */
.tops{display:flex;flex-direction:column}
.toprow{display:flex;justify-content:space-between;align-items:baseline;gap:1rem;padding:.3rem 0;border-bottom:1px solid var(--line)}
.toprow:last-child{border-bottom:0}
.toprow .name{font-weight:550;font-size:1.05rem;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.toprow b{font-size:1.25rem;font-weight:700}

/* Received per hour */
.chart{flex:1;min-height:0;display:flex;flex-direction:column}
.legend{display:flex;gap:1rem;font-size:.85rem;color:var(--muted);margin-bottom:.4rem}
.legend span{display:inline-flex;align-items:center;gap:.35rem}
.legend i{width:.75rem;height:.75rem;border-radius:.2rem;display:inline-block}
.sw-team{background:var(--team)} .sw-ai{background:var(--ai)}
.bars{flex:1;min-height:0;display:flex;align-items:flex-end;gap:.25rem;border-bottom:1px solid var(--line)}
.col{flex:1;height:100%;display:flex;flex-direction:column;justify-content:flex-end;gap:2px;position:relative}
.col i{display:block;border-radius:0}
.col i.team{background:var(--team)}
.col i.ai{background:var(--ai)}
.col i:first-of-type{border-radius:.25rem .25rem 0 0}
.col.future{opacity:.25}
.col b{position:absolute;left:50%;transform:translate(-50%,-.25rem);font-size:.75rem;font-weight:650;color:var(--ink)}
.col.now::after{content:"";position:absolute;left:-1px;right:-1px;top:0;bottom:0;border:1px dashed var(--line);border-bottom:0;border-radius:.25rem .25rem 0 0;pointer-events:none}
.axis{display:flex;gap:.25rem;font-size:.75rem;color:var(--muted);margin-top:.25rem}
.axis span{flex:1;text-align:center}

.banner{position:fixed;left:50%;bottom:1rem;transform:translateX(-50%);background:var(--amber-soft);color:var(--amber);border:1px solid var(--amber-line);border-radius:.7rem;padding:.5rem 1rem;font-size:.95rem;box-shadow:var(--shadow)}
.loading{grid-column:1/-1;color:var(--muted);font-size:1.2rem;padding:2rem;text-align:center}
.login{display:grid;place-items:center;height:100vh}
.login .card{padding:2rem 2.4rem;text-align:center;max-width:30rem}
.login button{font:inherit;font-weight:650;background:var(--forest);color:#fff;border:0;border-radius:.6rem;padding:.7rem 1.2rem;cursor:pointer;margin-top:.6rem}
.login .alt{margin-top:.8rem}
.login .alt a{color:var(--forest)}
.login .err{color:var(--red);margin-top:.8rem}